Practice Policies & Patient Information

Chaperone

Our Practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of every-one is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend.

On occasions you may prefer a formal chaperone to be present.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

If you wish to have a member of the Practice staff present during your consultation please mention this to our Reception Staff when booking your appointment, or to the doctor at your consultation, and it will be arranged. All Chaperones are DBS Checked.

Disabled Access

General Practice Data for Planning and Research: NHS Digital Transparency Notice – NHS Digital

Privacy Notice

Granville Medical Centre has a legal duty to explain how we use any personal information we collect about you Granville Medical Centre : 0208 270 0400

, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

How we will use your information

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest.

In order to comply with its legal obligations, this practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012.

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.

Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies, you have a right to have the inaccurate data corrected, but not removed

Risk stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, including Granville Medical Centre; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

Invoice validation

Your information may be shared if you have received treatment to determine which Integrated Care Board (ICB) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.

Opt-outs

You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering to opt out online (national data opt-out programme) or if you are unable to do so or do not wish to do so online, by speaking to a member of staff.

Accessibility Statement For Granville Medical Centre Website

We want as many to people as possible to be able to use our website. This means you should be able to:

There is an accessibility Button on our website which helps support you regarding the statements below.

1.change colour, contrast levels and fonts

2.zoom in up to 300% without the text spilling off the screen

Navigate most of the website using just a keyboard

4.Navigate most of the website using speech recognition software

5.listen to most of the website using a screen recorder (including the most recent versions of JAWS,NVDA, and Voice 0ver

Retention periods In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years or if a patient emigrates, for 10 years after the date of emigration,

What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

Contact the practice’s data controller via email at GP practices are data controllers for the data they hold about their patients
2. Write to the data controller at Granville Medical Centre, 4 Granville Road Ilford Essex IG1 4JY
3. Ask to speak to the practice manager Susan Byrne.

The Data Protection Officer (DPO) for Granville Medical Centre is Sohifa Kadir who is based at NELICD.

Complaints

In the unlikely event that you are unhappy with any element of our data-processing methods, you have the right to lodge a complaint with the ICO. For further details, visit ico.org.uk and select ‘Raising a concern’.

Changes to our privacy policy

We regularly review our privacy policy, and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed 01.01.2026