Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:00pm
  • use our appointment request form, Monday to Friday from 8:00am to 3:30pm. We will respond within 4 hours during opening times
  • phone us on 01736 363866, Monday to Friday from 8:30am to 6.00pm

Routine appointments

To request a routine appointment in the next 7 days:

  • visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:00pm
  • use our appointment request form, Monday to Friday 8.00am to 3.30pm. We will respond within 4 hours during opening times
  • phone us on 01736 363866, Monday to Friday from 8:30am to 6.00pm

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • phone us on 01736 363866, Monday to Friday from 8:30am to 6.00pm
  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Accurx

Non-urgent advice: If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as early in the day as possible.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.