Booking non-urgent appointments online
We have an online system for booking non-urgent appointments or placing requests such as fit notes, results, doctor’s letters, or referrals.
This allows us to make sure you seeing the right person as quickly to meet your needs. Click the link below and fill out the form here: https://florey.accurx.com/p/Y02847
Answer all the questions carefully, including times when you are not available. We try to offer appointments that work for you, but sometimes it’s not always possible. If you can’t make your appointment, please fill out the form again on a day you can.
A doctor will look at all appointment requests.
We like to contact you by text message to tell you what will happen next. Please keep your phone nearby and watch for our message. For example, we might offer you a phone call during a two hour window or ask you to come to the surgery for a face-to-face appointment.
If the doctor calls, they will try twice to reach you. If they can’t, they will ask you to fill out the form again the next day.
When all the GP appointments for the day are full, the online request form will be turned off. It will be available again the next morning at 8am.
SystmOnline
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter SystmOnline and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
SystmOnline
Urgent advice: Having Problems?
Repeat prescriptions
You can request a repeat prescription online in three ways:
- Attending the practice and speaking to the reception team
- Emailing nnicb-nn.receptiony02847@nhs.net
- Using the NHS App
- Using SystmOnline (speak to reception to request your login details)
We cannot accept requests over the phone.
Not all medications can be given as repeat prescriptions. For medications that are not on repeat, please book a routine appointment.
Please allow 48/72 hour for prescriptions to be processed.
NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
