Extended Access
To address the scarcity of GP appointments, East Lancashire has implemented an innovative method known as extended GP access. Patients in East Lancashire now have easier access to medical appointments thanks to the Enhanced Access Service. Seven primary care networks serve Burnley, Hyndburn, Ribblesdale, and Rossendale. The Enhanced Access scheme allows patients to make appointments with a broader range of healthcare professionals, such as GPs, ANPs, pharmacists, health care assistants, and clinical pharmacists, through their primary care practise between 17:00 and 20:45 Monday through Friday and 9:00 am and 17:00 pm on Saturdays. East Lancashire Alliance has launched this service on behalf of Primary Care Networks to better serve patients outside of normal GP business hours. Clinicians will be able to obtain comprehensive medical histories (including progress notes), request diagnostic tests and investigations, and refer patients to other healthcare specialists. Any changes to the patient’s record made during the Enhanced Access Consultation are immediately transmitted to the patient’s primary care physician.
Locations:
- Burnley
St Peter’s Group Practise, Burnley Health Centre - Hyndburn
Acorn Health Centre in Richmond: where top healthcare is offered.
Great Harwood Medical Centre and Physicians’ Group
- Ribblesdale
Pendleside Medical Centre, Castle Medical Group, and Clitheroe Health Centre are examples of practises. - Rossendale
Ilex View Medical Clinic in Rossendale, Ontario
Bacup’s healthcare provider is Irwell Medical Practise.
Social Prescribing and health Improvement
Social prescribing enables GPs, nurses and other primary care professionals to refer people to a range of local, non-clinical services to support their health and wellbeing.
Social prescribing supports the individual, families, local and national government, and the private, voluntary and community sectors to work in collaboration. When done well, it allows people to self-manage their personal situation whilst experiencing physical, emotional and social challenges. Social prescribing can offer many people a personalised and flexible offer of support back to health at a pace that is appropriate to the person.

Outcomes described from social prescribing stakeholders
(Social Prescribing Conference Report, 201620)
Looking after your mental wellbeing
It is well known how important it is to maintain both our mental and physical health, but there are times in life when this may feel simpler.
There are numerous tools that can assist with self-care and maintaining one’s own health. Sometimes it is necessary to seek advice, assistance, and support from other professionals, such as a general practitioner. This may be the case if you have attempted the things that ordinarily make you feel better, or if the way you are feeling is interfering with your ability to perform daily tasks, such as (but not limited to) the following:
- Anxiety
- Depression
- Loss and Bereavement
- Anger Management
- Body Dysmorphia
- Eating Disorders
Factors to Consider
There is evidence that the factors listed below can enhance well-being; we encourage you to investigate some of the self-help resources listed below to determine which ones may work for you.
- Communicative Therapies –
- Mindfulness techniques and tension reduction
- Physical Activity: Be less sedentary and move more.
- Improving Sleep
- Enhanced Nutrition
- Limiting or avoiding alcohol, which functions as a stimulant and then a depressant and disturbs sleep architecture.
- Natural light and vitamin D
- Immersion in cold water and open-water swimming
- Connecting with your social network or reconnecting with it
- Limiting social media and news in general during times of elevated anxiety
- Respiratory exercises
- Reconnect with nature.
Information and support about mental health conditions
First Contact Physiotherapists – FCP
Physiotherapy helps to restore movement and function when someone is affected by injury, illness or disability. It can also help to reduce your risk of injury or illness in the future.
When is physiotherapy used?
Physiotherapy can be helpful for people of all ages with a wide range of health conditions, including problems affecting the:
- bones, joints and soft tissue – such as back pain, neck pain, shoulder pain and sports injuries
- brain or nervous system – such as movement problems resulting from a stroke, multiple sclerosis (MS) or Parkinson’s disease
- heart and circulation – such as rehabilitation after a heart attack
- lungs and breathing – such as chronic obstructive pulmonary disease (COPD) and cystic fibrosis
Physiotherapy can improve your physical activity while helping you to prevent further injuries.
How can I access physiotherapy?
If you are aged 18 or over and registered with a GP in Hyndburn, and you have a musculoskeletal problem, you can also self-refer to the Provide Physiotherapy Service. All self-referrals will be triaged subject to the Provide Physiotherapy Service criteria.
How do I know whether I need physiotherapy?
If you are experiencing musculoskeletal symptoms (e.g., back, shoulder, knee pain, etc.) that are not improving with self-management support via the website, or if a healthcare professional has recommended it.
What are the benefits to me for self-referring to physiotherapy?
You will be able to access physiotherapy quicker without having to book an appointment with your GP or other primary care practitioner first, resulting in earlier help on how best to manage your musculoskeletal problem and to return to your normal activities as soon as possible. You will also be able to provide more information regarding your specific musculoskeletal symptoms and how it is affecting you personally, which will help the Provide Physiotherapy Service know what level of support you are likely to need.
How do I self-refer to physiotherapy?
Visit the website below to complete the online physiotherapy self-referral. If you provide any information that requires a medical assessment before physiotherapy, you will be directed to the appropriate service and will not be able to submit your self-referral.
Physiotherapy Self-Referral
What happens after I have submitted my self-referral to physiotherapy?
You will receive an email/SMS confirming receipt of your self-referral and you will then be notified by the Provide Physiotherapy Service what level of support you are likely to need, based on the information you have provided, following a robust triage process.
Will my GP practice be informed once I have self-referred to physiotherapy?
The Provide Physiotherapy Service will inform your GP practice once you have completed your care, unless your physiotherapist needs to discuss the further management with your GP during treatment, with your consent.
Is my information safe when completing a physiotherapy self-referral?
Yes – all information you disclose is secure and kept for the minimum amount of time possible. Your data will be stored in anonymised format within the cloud resources that are deployed in a dedicated Virtual Private Cloud (VPC) within the London servers of Amazon Web Service (AWS). The databases are encrypted both at rest and in-transit using appropriate SSL/TLS encryption levels. The access right will be restricted to the development and maintenance team admin only when required. Moreover, data access logging has been incorporated, and regular reporting is performed.
Clinical Pharmacists
How we can assist:
- Support medical practises with medication-related tasks like medication reviews, reauthorizations for repeat prescriptions, and drug queries. processing healthcare records and doing organised medication reviews to support practises.
- incorporating MHRA and amber drug monitoring in safety checks.
- National quality and safety guidelines highlight project work.
- helping the care homes team with all facets of prescription.
What is a structured medication review?
A structured medication review involves a telephone call with a pharmacist to talk about the medicines you are currently taking. It is an opportunity for you to discuss your medication and ensure that you are getting the best from the medicines that are prescribed for you.
Why do I need a review?
The aim of the structured medication review is to check that you are prescribed the most appropriate medicines and that you get the best out of those medicines.
When you are first prescribed a medicine, it is usually the best one for you, however, things change:
Any of these reasons, as well as others, can mean the medicine might not be right for you anymore.
What happens at structured medication review?
The review will be carried out by a pharmacist. They will ask you questions and also look at your medical record; this will allow them to check you are on the medication that is right for you.
The review will be between 15 and 30 minutes long. You will have the chance to ask any questions or raise any concerns you have about your medicines.
The pharmacist may suggest some changes to your medicines. They will explain these changes and why the change will benefit you.
These changes may include: a change to a new or different version of a medicine, changing the dose, changing the time of day you take your medicine or stopping a medicine.
How will my review be carried out?
The pharmacist will carry out your review around some main themes:
Questions you may want to ask:
Make a list of questions that you may have about your medicines.
Some questions that you may wish to consider:
If you and the pharmacist decide that one or more of your medicines should change, you may want to ask some of the following questions:
Can I have somebody with me?
You are welcome to have a family member, a friend or a trusted person who handles your medication present for your medicines review.
I only speak a little English is that okay?
Yes, that is absolutely fine, you may have someone trusted there to translate for you if you feel comfortable, but we can also arrange an official translator to help out.
Where can I get further information about my medicines?
Paramedics
Patients who are unable to visit the office or who require an urgent home visit are typically seen by our paramedics.
They are qualified to handle common health issues like coughs and minor injuries as well as more serious ones like asthma or heart attacks because they have nursing and paramedic training.
The paramedic can study your whole GP file during home visits and can provide advice regarding the need for additional care or specialised hospital care. The results of the visit and any updates on any treatments and medications prescribed are directly communicated to the general practitioner.
They assist our practise teams in managing home visits, urgent appointments and telephone triage. By doing this, they provide GPs more time to address more complicated medical issues in the office and to provide patients who are unsure whether they need to go to A&E with urgent advice over the phone.
Health & Wellbeing Coach
Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support patients in identifying, setting, and achieving their health goals and encouraging proactive prevention of new and existing illnesses.
This approach is based on using strong communication and negotiation skills and supports personal choice and positive risk taking. Some of the things they can help with include managing weight, introducing healthy habits and managing low mood and/or anxiety.
Health and Wellbeing Coaches are expected to adhere to a code of ethics and conduct in line with the NHS England and NHS Improvement Health coaching Implementation and Quality Summary Guide.
- Do you want to improve the way that you manage your Long-Term Condition?
- Do you feel overwhelmed by a new diagnosis?
- Do you want to take more control of your health?
Health Coaching:
- Enables you to identify lifestyle changes and develop an action plan to improve your health outcomes.
- Empowers you to take responsibility for your health & improve your self-management of your Long-Term Condition
- Encourages you to develop your coping strategies.
You can ask your GP Practice to refer you to the “PCN Health & Wellbeing Coach”.
Research shows that people who work with a Health & Wellbeing Coach:
- Feel Better
- Feel Happier
- Feel more in control.
- Feel more confident.
- Gain better health outcomes.
Physician Associate
About physician associates in general practice
A wide range of medical disorders can be diagnosed and treated by physician associates who have the necessary training. They collaborate with GPs to give care to patients, especially those with chronic illnesses who typically benefit from having access to the same doctor.
What can physician associates help with?
Physician associates can help with lots of things including:
- diagnosing and treating health conditions
- arranging tests and analysing results
- performing physical examinations
How are GPs benefitting?
As a key member of the extended primary care team, physician associates can contribute. They have the potential to relieve some of the load on GPs by carrying out some specific clinical duties and offering patients—particularly those with chronic conditions—the continuity of care they require.
How is a physician associate’s job different from a GP?
A new type of healthcare worker that follows the medical paradigm but is not a doctor is called a physician associate. Under specific degrees of supervision, they possess the attitude, abilities, and information necessary to provide all-encompassing care and treatment as part of the general medical and/or general practise team.
Health & Wellbeing Coach
Health and Wellbeing Coaches support people to take pro-active steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support patients in identifying, setting, and achieving their health goals and encouraging proactive prevention of new and existing illnesses.
This approach is based on using strong communication and negotiation skills and supports personal choice and positive risk taking. Some of the things they can help with include managing weight, introducing healthy habits and managing low mood and/or anxiety.
Health and Wellbeing Coaches are expected to adhere to a code of ethics and conduct in line with the NHS England and NHS Improvement Health coaching Implementation and Quality Summary Guide.
- Do you want to improve the way that you manage your Long-Term Condition?
- Do you feel overwhelmed by a new diagnosis?
- Do you want to take more control of your health?
Health Coaching:
- Enables you to identify lifestyle changes and develop an action plan to improve your health outcomes.
- Empowers you to take responsibility for your health & improve your self-management of your Long-Term Condition
- Encourages you to develop your coping strategies.
You can ask your GP Practice to refer you to the “PCN Health & Wellbeing Coach”.
Research shows that people who work with a Health & Wellbeing Coach:
- Feel Better
- Feel Happier
- Feel more in control.
- Feel more confident.
- Gain better health outcomes.
Physician Associate
About physician associates in general practice
A wide range of medical disorders can be diagnosed and treated by physician associates who have the necessary training. They collaborate with GPs to give care to patients, especially those with chronic illnesses who typically benefit from having access to the same doctor.
What can physician associates help with?
Physician associates can help with lots of things including:
- diagnosing and treating health conditions
- arranging tests and analysing results
- performing physical examinations
- How are GPs benefitting?
As a key member of the extended primary care team, physician associates can contribute. They have the potential to relieve some of the load on GPs by carrying out some specific clinical duties and offering patients—particularly those with chronic conditions—the continuity of care they require.
How is a physician associate’s job different from a GP?
A new type of healthcare worker that follows the medical paradigm but is not a doctor is called a physician associate. Under specific degrees of supervision, they possess the attitude, abilities, and information necessary to provide all-encompassing care and treatment as part of the general medical and/or general practise team.
Care Coordinator
About care coordinators in general practice
For some patients, care coordinators could be their initial point of contact. Their main duties include planning and managing interdisciplinary and individualised patient care. They operate in a variety of professions and occasionally may concentrate on a particular patient population, such as a certain age range or people with certain health issues.
The position will frequently be based across numerous practises within a Primary Care Network in primary care. A care coordinator, who is an essential member of the multidisciplinary team, will work closely with the patient to first assess their requirements before developing and implementing individualised and frequently complex care plans. They may assist in bringing together various experts and community service providers in addition to linking the patient with the suitable individuals inside the practise to guarantee the care provided is appropriate and efficient.
What can care coordinators help with?
A care coordinator is a qualified healthcare practitioner who assists in managing the care of patients, such as the elderly or the disabled. Patients’ treatment regimens are monitored and coordinated, their progress is assessed, and they are informed about their conditions. Care coordinators may do the following tasks, among others:
- consulting with patients and family members to discuss health problems.
- educating patients about their condition, medication, and give them specific instructions.
- developing a care plan to address a patient’s personal healthcare needs.
- consulting and collaborating with other health care providers and specialists to set up patient appointments and treatment plans.
- checking in with the patient regularly to evaluate and document their progress.
- evaluating interventions and care plans with the care team, including identifying areas where further care may be required.
- supporting patients on an ongoing basis to manage their own needs where possible.
- promoting and encouraging patient awareness, skills and confidence to help them maintain and make decisions about their own health and wellbeing.
- supporting patients with personal health budgets