What you can expect from your GP practice.

Your GP practice is here to support your health and wellbeing. The guide explains the standards you should receive when accessing services, such as being treated with dignity and respect, being offered safe and effective care, and being listened to.

What your GP practice expects from you.

To help us provide care efficiently and fairly for everyone, the guide outlines what practices ask of patients. This includes things like attending appointments on time, treating staff respectfully, and cancelling appointments you no longer need so they can be offered to someone else.

Working together

The relationship between you and your GP practice works best when there is clear communication and mutual understanding. The guide highlights how both patients and practices can work in partnership to improve health outcomes and make sure care is accessible for all.

Feedback and concerns

The NHS encourages feedback so that services can continue to improve. The guide explains how you can share your experiences, give suggestions, or raise concerns if you feel something has not gone as it should.

Why this matters

“You and Your General Practice” has been designed to:

• Give patients clear information about how GP practices work.
• Make it easier to know what to expect when you use GP services.
• Help both patients and staff have a positive, respectful experience.
• Support good communication and reduce misunderstandings.

If you wish to provide feedback or express a concern, your GP practice is the first point of contact. However, if you are not comfortable sharing your feedback directly with your practice, you can get in touch with NHS West Yorkshire Integrated Care Board (ICB). The ICB is responsible for overseeing GP services in West Yorkshire, and you can find a feedback form by clicking this link:

https://www.westyorkshire.icb.nhs.uk/you-and-your-general-practice