NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Please note that if you require support in setting up the App, including how to register, please complete our form here and we’ll be in touch to discuss further:https://forms.office.com/e/dpVniXquQh
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Get help from our Digital and Social Inclusion Co-ordinator
What is a Digital & Social Inclusion Co-ordinator?
In an increasingly digital world, it’s crucial to ensure everyone in the community feels comfortable using online services, especially when it comes to accessing your healthcare online. This is where our Digital & Social Inclusion Coordinator plays a vital role.
Laura is our Digital and Social Inclusion Co-Ordinator. She can help you with digital healthcare services, including getting set up with the NHS App, showing you how to order your prescriptions, or using our online appointment form.
Fill in the form by clicking on the link below or ask at reception for more information.
Proxy Access
Using linked profiles to access services for someone else
As a parent, family member or carer, you may be able to access services for someone else using linked profiles. This is also sometimes called having proxy access. It needs to be set up by a GP surgery where you and the other person are both registered. You can then access the linked profile by using the NHS App or by logging in through the NHS website.
Who can use linked profiles
You can use linked profiles if:
- you and the other person are both registered at the same GP surgery
- your GP surgery has registered you for proxy access
- your GP surgery uses TPP (SystmOnline) or EMIS (Patient Access)
- Your GP surgery can tell you which system they use if you’re not sure.
What you can do with linked profiles
Your GP surgery controls what you can do with a linked profile. Depending on the level of proxy access your surgery agrees to give you, you may be able to switch profiles to act on behalf of another person and:
- book an appointment
- order a repeat prescription
- view some or all of their GP health record
How to add a linked profile
Tell your GP surgery that you would like to arrange proxy access for the person you care for. You both need to be registered at the same GP surgery. Your GP surgery will guide you through registration.
You’ll need to provide identification to your GP surgery so they can:
- confirm who you are
- check you are the correct person to act on the other person’s behalf
Switching to a linked profile
After your GP surgery has registered you for proxy access for one or more people, you can switch to a linked profile after logging in to the NHS App or website. You do not need to log in and out each time.
To act on behalf of another person:
- Log in to the NHS App or website.
- Select Linked profiles.
- Select the name of the person you want to act for.
When you switch to another person’s profile, a yellow banner at the top says Acting on behalf of and the person’s name.
Switching back to your profile
When you have finished using services on behalf of another person:
- Select the Switch profile link in the yellow banner at the top.
- Select Switch to my profile.
- Removing access to your profile
Your GP surgery can help if you have questions about removing access to your profile.
If you’re a young person, you may have questions about who has access to your profile as you get older. Before a child is aged 11, their parents usually control access to their health record and online GP services. When the child is aged between 11 and 16, parents may be allowed proxy access to their child’s online services, if the GP surgery agrees this is appropriate. This access ends when the child reaches the age of 16.
If you are aged 13 or over, and you are registered at a GP surgery in England or the Isle of Man, you can access your own profile in your NHS App.
If you’re aged between 11 and 16, and you have questions about who can access your health record or online services, contact your GP surgery.
SystmOnline
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter SystmOnline and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.