Abbey Privacy Notice December 2023

Abbey Privacy Notice May 2023

Abbey Privacy Notice PKB Aug 23

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters

Download a copy of the patient leaflet

 PUBLICATION OF EARNINGS 20/21

The average pay for GPs working in Abbey Medical Centre in the last financial year was £ 67,403 before tax and National Insurance.

This is for two part time GPs and two part time salaried GPs who worked in the practice for more than 6 months.

It should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors
spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

At Abbey Medical Centre, we are committed to maintaining the highest standards of infection prevention and control (IPC) to ensure the safety and well-being of our patients, staff, and visitors. This annual statement provides an overview of our compliance with IPC practices, including cleanliness, as mandated by the Health and Social Care Act 2008. Our comprehensive approach covers infection transmission incidents, audits, risk assessments, staff training, policy updates, and antimicrobial stewardship. We continually strive to improve our practices and maintain a safe healthcare environment for everyone.

Click here to download our annual statement of compliance with IPC practice

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information regarding the complaints procedure can be found by clicking here (Complaints Leaflet) or from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Abbey Medical Centre on Social Media

 The Practice has a social media presence via its website and on Facebook and X.

The Practice website is managed and monitored by the Lead Partner, Practice Manager and the PCN IT team.

The Practice Facebook page is administrated by the Lead Partner and Practice Manager. Patients are able to post comments onto items published on the Facebook page and can also leave reviews.

Items from the Facebook page can be sourced from, and shared with, the ICB, the PCN, the neighbourhood practices and on local Community Facebook pages.

As an active part of the local Community, the Practice monitors local groups for feedback and will contact patients where appropriate to follow up any comments or complaints made in order to signpost our complaints procedure or to remind patients of our Zero Tolerance policy.

The Practice’s Zero Tolerance policy extends to Social Media and any false or malicious claims, or personal attacks on named staff or staff groups will result in a warning from the Practice and may ultimately result in patients being asked to register elsewhere.

At Abbey Medical Centre we make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

If for any reason you do not want to speak to a member of our staff, then you can request that the ICB investigates your complaint. They will contact us on your behalf:

Patient Experience Team,

Civic Centre,

Arnot Hill Park,

Nottingham Road,

Arnold,

Nottingham,

NG5 6LU

01158839570

nnicb-nn.patientexperience@nhs.net

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website

Download the opt out form >>>>