Suggestions and Comments
We welcome all feedback to help improve our service for the good of all our patient community.
If you have any suggestions or comments on your experience at The Good Practice, please put any ideas or comments into the suggestion box found near the noticeboard in reception. Please give your name, email address and telephone number if you would like a direct response.
The Patient Participation Group is also available to support all patients. Please ask at reception for contact details.
Complaints
We hope you will either fill out the feedback form (at reception) or discuss any problems relating to the running of the practice with the practice manager or communications director in the first instance.
Our complaints procedure is designed to make sure that we settle any complaint as quickly as possible. You can make a complaint either verbally or in writing. Please ask to speak to the practice manager should you wish to make a complaint in person.
We shall acknowledge your complaint within two working days, giving an indication of a timescale for a fuller response, depending on the complexity of the issue.
We are always keen to hear from patients and learn as much as possible from you.
You can request a copy of our complaintsprocedure from reception.
Complaints can be emailed to thegoodpractice2@nhs.net