Booking an appointment
If you need to see your GP or another health professional, then you can book an appointment online, by calling us or visiting the surgery. Our appointments are usually booked at 10-minute intervals.
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- By text or Email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Before booking an appointment at the GP surgery, you may want to consider alternative options. Pharmacists can offer advice on a range of illnesses, such as coughs, colds, sore throats, ear infections and aches and pains.
Most pharmacies can offer prescription medicine for some conditions, without you needing to see a GP or make an appointment. This is called Pharmacy First.
For minor eye conditions, your local optometrist (also commonly called an optician) may be able to help. The Minor Eye Conditions Service (MECS) is an NHS service that provides assessment and treatment for people with recently occurring minor eye problems.
Urgent Appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- By Phone
Contact us on 01799 522327 as soon after 8am as possible. - In Person
Visit the surgery and speak with a receptionist, Monday to Friday 8am to 6.30pm.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine Appointments
To request a routine appointment:
- By Phone
Contact us on 01799 522327 Monday to Friday from 8:30am to 6pm. - In Person
Visit the surgery and speak with a receptionist, Monday to Friday 8:30am to 6pm. - Online
Use your NHS Account (through the NHS website or NHS App) to book a screening test or vaccination. - Online
Use our online system eConsult (You need to register for this service. Please bring some photo ID to the surgery where one of the reception staff can register you. You will be given a username and password which you will need every time you log on.)
eConsult
It should NOT be used in an emergency for example chest pain, breathlessness or unwell children.
To access the e-Consult service please click on the image below.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
More Information
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Non-urgent advice: Please Note
The practice nurses are able to deal with many minor illnesses and other services as you can see on the Clinics & Services page. Please make an appointment with the nurse if appropriate.
Cancelling or changing an appointment
If you can no longer make your appointment and would like to change the time or date, please contact the surgery.
How to cancel an appointment
If you can no longer make your appointment, it’s important that you cancel it so that the appointment can be offered to someone else. Please inform us as soon as possible.
To cancel your appointment:
- By Text
Reply CANCEL to your appointment reminder text message - Online
Use your NHS account (through the NHS website or NHS App) - In Person
Visit our Surgery and speak to our receptionist - By Phone
There is a cancellation option on the phone line to cancel an appointment
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Have you served in the armed forces?
If you haven’t told us you served in the armed forces, make sure to let a member of the practice team know when you next speak to them.
This is important because it may be relevant to your health and care, now or in the future. It does not matter how long you served for or when you left the armed services.
This will help us to better understand your health, including any health problems related to your service. It will also help make sure you’re referred to dedicated services for veterans, where appropriate. These services include Op COURAGE: The Veterans Mental Health and Wellbeing Service, and Op RESTORE: The Veterans Physical Health and Wellbeing Service.
Help us to help you
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you change your address, telephone number or e-mail address.
- If you need an interpreter If you need a chaperone.
- If you are a carer If you are a veteran, service leaver, or non-mobilised reservists.
- If you have any access or communication needs.
Our text messaging service
We operate a text messaging service which allows you, or a nominated person, to receive confirmation and reminders about your appointments. Please remember to update your contact details with us when you change your address, telephone number or e-mail address.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
You should only request a home visit if you are housebound or are too ill to visit the practice. Please telephone reception before 10:30am if you require a home visit and give the receptionist brief details in order that visits can be prioritised.
A doctor may then telephone you to assess your request before visiting. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear in mind that a home visit takes up much more of the doctor’s time than a surgery consultation.
You may be visited at home by a community nurse if you are referred by your GP. You will also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Chaperone
If you would like a chaperone to be present during your consultation with a doctor or any other health professional you may be consulting at the surgery ( or if you would prefer to be examined by a doctor of the same sex as yourself) please let us know and we will do our best to comply with your wishes. In certain circumstances, to avoid any misunderstanding, your doctor may wish to have a chaperone present during your consultation.