Rapid Health is on the NHS App using your NHS login details.
If you sign in using NHS login, we will ask your permission to share your NHS login information with our service.
This allows us to fill in some personal details for you, such as your name, date of birth and contact details.
We will not use your NHS login information for any other purposes. You can only share your NHS login information if you have proved your identity to NHS login.
You can choose not to share your NHS login information with Rapid Health but you will need to enter your information yourself whilst using the service.
CQC Rates Modality Mid Sussex ‘Good’ Overall
We are proud to share that the Care Quality Commission (CQC) has rated Modality Mid Sussex ‘Good’ overall, recognising the huge progress we have made since being placed in Special Measures in 2023.
This achievement reflects the hard work, commitment, and dedication of our whole team over the past two years. Together, we have delivered real improvements in care and access – recruiting more staff, offering more appointments than ever before, cutting call waiting times, and opening our new digital front door to make it easier for patients to get the help they need.
We have also introduced new services such as weekend clinics, group consultations, health coaching, and expanded vaccination programmes, while strengthening our focus on patient safety, staff wellbeing and inclusive, compassionate care.
We want to thank our Patient Participation Group and wider community for their invaluable support and feedback throughout this journey. Your input has helped shape the positive changes we’ve made, and we are committed to continuing to listen and improve.
This Good rating is an important milestone – but it is not the end of the journey. We remain focused on building on this success and delivering the very best care for our patients.
The CQC report is available for you to read here: https://www.cqc.org.uk/location/1-7337522257.
Thank you to our patients and staff for your continued support as we work together to provide safe, high-quality care.
Free Online Health Coaching
Modality and GOQii: A Trusted Partnership for Your Health
We have partnered with GOQii, a leading preventive healthcare company to offer you a FREE personalised health coaching service on your mobile or tablet via the GOQii app.
Your certified health coach will guide you with nutrition, exercise and lifestyle changes to support and improve your overall well-being.
You and Your General Practice
You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found here.
Your Feedback
We are committed to delivering high-quality healthcare and services to all our patients, and your feedback is important to us. Whether you have positive feedback or suggestions for improvement, we’d love to hear from you.
- To submit a complaint or compliment, please visit: https://www.modalitypartnership.nhs.uk/complaint-form
- To complete a Friends & Family survey questionnaire about the care you have received, please visit: https://uk.surveymonkey.com/r/MHCH58W
- To submit an online review, please visit: https://www.nhs.uk/services/gp-surgery/modality-mid-sussex/H82040/leave-a-review
Accessibility
If you need any help our team will be pleased to assist you. We have the following access for our disabled patients and visitors:
- Disabled parking
- Disabled WC
- Induction loop
- Step free access
- Text Relay
- Wheelchair access
Extended Hours
We offer appointments outside of core opening hours on Saturday mornings, alternating across all practice sites. Please contact reception for further details.
Out of Hours and Emergencies
For health information and advice, or if you need medical help fast when we are closed, call NHS 111. NHS 111 is the number to call when you need medical help fast but it’s not a life threatening emergency.
In life threatening emergencies such as chest pain and severe shortness of breath you should call 999
Local and NHS services
The surgery works in partnership with local and NHS service providers and groups.
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Get StartedNHS App
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions and view your GP medical record and test results.
If you are having difficulties accessing or setting up the NHS App please visit https://www.nhs.uk/nhs-app/nhs-app-help-and-support/ for support and further information.






