Prescriptions

Methods of ordering your repeat prescriptions

  • Voice Connect
    You can use Voice Connect, our automated repeat prescription telephone ordering service, by calling the dedicated telephone number 01342 645337. This service allows you to order your repeat medication 24hrs a day / 7 days a week. To gain access to this service you need to request an access pin by either completing the online form here or by speaking to a member of our team over the phone or by visiting the practice. 
  • Patient Access
    The easiest and quickest way to order your repeat prescriptions is by using the Patient Access online service. Simply log in and select an option.  To be able to do this, you will need to register online. Please ask one of the Patients Services Team for an online registration form or you can click on the link below.
  • Via the NHS App
    Owned and run by the NHS, the NHS App is the most simple and secure way to access a range of NHS services on your smartphone or tablet. The NHS App is available now on iOS and Android.

Please allow 3 working days for your prescription request to be reviewed by the surgery and sent to your nominated pharmacy.  The time it takes for your prescription to be dispensed, is dependent on your nominated pharmacy. Neither the practice, nor the pharmacy can take responsibility for ensuring patients have enough of their own medication, only patients can do so. So please give enough time to order your prescriptions and allow them to be processed quickly and safely.

Any items not on repeat may take longer to process, so please bear with us and order in good time.  If there are any expected delays beyond 3 working days, someone from the surgery will contact you. 

You may need to have a discussion with the GP or the practice based pharmacist if you are ordering an item that is not on your repeat, or has not been ordered in a long time.

Urgent Repeat Prescription Requests

The following prescriptions, if needed urgently will be done on the day received:

  • INHALERS
  • INSULIN
  • ANTICOAGULANTS
  • EPILEPSY MEDICATION
  • CONTRACEPTIVE PILL
  • MENTAL HEALTH MEDICATION e.g. for depression, anxiety or mood disorders
  • EMERGENCY RESCUE MEDICATION e.g. Adrenaline for allergic reactions, GTN spray, antibiotics for COPD

Please alert a member of the reception team if your item is listed above and is urgent.

HRT Prepayment Certificate

From the 1 April, the Government is launching the HRT Pre-Payment Certificate (PPC) to reduce prescription costs for women receiving Hormone Replacement Therapy (HRT).

The HRT PPC will be available to buy in one single payment online at www.nhsbsa.nhs.uk/hrt-ppc, or in-person at some pharmacies. You can call 0300 330 2089 for help and support.

Before buying an HRT PPC, you should check if:

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions. Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription, please fill in the form on our Online Service or telephone the practice team.

Medication Reviews

If you have a repeat prescription, we may ask you to come in for a regular review and / or go for a blood test(s). We will be in touch when you need to come in for a review and / or when you blood test is due.

About Pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Prescription Charges

These charges apply in England only.   In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 3-month PPC: £31.25
  • 12-month prepayment certificate (PPC): £111.60

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.