Patient Participation Group

Non-urgent advice: A message from our Patient Representatives

We warmly welcome your interest in the Patient Participation Group (PPG) which is affiliated with the National Association for Patient Participation.

We were established in 2005 to provide patients with an important link to the Pound Hill Medical Group (PHMG). We are all patients of the PHMG and work collaboratively with the Practice, offering the patient’s perspective and acting as a “critical friend” to help improve the experience of patients attending the surgery.

Our views have always been sympathetically received by the Practice, and indeed many suggestions implemented (e.g. to discontinue premium rate telephone numbers, and to offer appointments outside normal hours primarily for commuters) with our input.

Please let us have any positive messages you may have, or suggestions where you would like to see changes. We want, with your help, to improve the experience of all of us using PHMG.

I would be glad to hear from anyone interested in joining the PPG. We are especially keen to recruit BME and younger members because of their current under-representation in the PPG.
Sign up to join our PPG

What do we do?

  • Meet quarterly to discuss issues relevant to patient care
  • Hold additional meetings where necessary (e.g. to consider reports from the Care Quality Commission)
  • Survey patients’ views
  • Act as a channel to receive patients’ suggestions
  • Review compliments/complaints received at the practice, and what lessons might be learnt
  • Represent the surgery at the Sussex Patient Participation Group to ensure we are kept informed about the wider changes in the NHS and social care and the impact these will have locally

What do we not do?

  • We do not deal with personal medical issues or complaints, as there are already well-established procedures for dealing with these within the Practice.
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