Alert: Patient Notice

We are pleased to inform you about some improvements we’ve implemented to enhance access to services at Rosemary Medical Centre. To help manage long wait times on the phone, we now offer a call-back system. If you are experiencing a long wait in the queue, you will be offered the option of a call back. Your position will be held in the queue and once you reach position 1, our receptionist will call you back.

Additionally, we are updating the way appointments are arranged to ensure you are directed to the most appropriate service or treatment for your condition or concern, within a suitable timeframe. Our reception team has been trained to follow clinical guidelines to guide you towards the best service, which may not always require an in-surgery appointment.

We kindly ask for your patience and understanding as we transition to this new process, which is designed to ensure all patients receive care tailored to their specific needs.

Thank you,

Rosemary Medical Centre

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Rosemary Medical Centre

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Local and NHS services

The surgery works in partnership with local and NHS service providers and groups.

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

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