Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
If you need to be seen the same day, please telephone as soon as possible after 8.00am. If your problem requires urgent assistance, please make this clear to the receptionist.
Triage surgeries are held every weekday, mornings and afternoons. These are not for long-standing problems but for urgent medical conditions only (for any life threatening conditions – you should call 999). You will be booked into our same day emergency appointments system whereby our Duty GP will call you back to discuss your problem and decide the best course of action.
- phone us on 01202 723372, Monday to Friday from 8am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 01202 723372, Monday to Friday after 11am
- visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
Appointments may be made by telephoning 01202 723372 or by calling at the surgery. Please select one of the following options:
- Press 1 – Appointments
- Press 2 – Urgent Appointments
- Press 3 – Test Results (after 11am)
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
We will do our best to give you an appointment with the doctor of your choice regardless of who you are registered with. Please inform reception when booking. Emergencies are dealt with by the duty GP.
Book well in advance for non-urgent appointments. If you need to cancel an appointment, please do so as soon as possible. Children under 16 should be accompanied by an adult and separate appointments are needed for EACH family member.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Patient Check-in
To save you from having to queue at the reception counter we have an automatic self check-in service. The computer screen is on the wall to the right as you enter the reception area. This service is only available to those patients who have a pre-booked appointment with either the Doctor, practice Nurse or physiotherapist. It cannot be used for patients waiting to see a health visitor or counsellor.
It is easy to use; just follow the on-screen instructions: tap the screen to select whether you are male or female, select your birthday number and month. Note, if two patients share the same birthday it will ask you for the year you were born also. It will then confirm your appointment time and the clinician. Select OK and take a seat in the waiting room and wait to be called. It there are any problems you will be instructed to report to the receptionist.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – SystmOnline
- phone us on 01202 723372, Monday to Friday from 8am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you cannot keep an appointment please remember to telephone the surgery giving as much notice as possible.
We have a high rate of appointments where patients fail to attend and do not call ahead to cancel. As I am sure you are aware this is a waste of valuable NHS resources and increases our wait for GP appointments. If you are unable to make an appointment, please remember to call and cancel, giving other patients the opportunity to have your appointment. We do have a policy if you have more than 3 failure to attend appointments, you will be issued with a warning letter. Any further occurrences may result in removing you from our patient list.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
What we ask of you
Please remember to treat our staff with the respect that they deserve. We will not tolerate foul and abusive language or aggressive behaviour against our staff and we will involve the Police if necessary. Please also remember to respect your fellow patients in the waiting room by talking quietly, respecting their privacy, turning off mobile telephones, music players, etc. and keep your children under control.
Home visits
If possible please try to telephone reception before 10:00am, if you require a home visit.
Home visit’s are for patients that are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.
Please only request a home visit if it is absolutely necessary.
The surgery has much better facilities and a doctor can see three patients there in the time it takes for one visit.
Home visits are not available to assist with transport problems.