Be Smart, do it online…

Manage your repeat prescriptions through your NHS account. Your account is accessible through a web browser or mobile app and will allow you to make or cancel appointments, check you test results, manage your repeat prescriptions and see your medical record for both yourself and your dependants.

Ordering Your Repeat Prescription

You can request your medication 7-10 days before you are due to run out.

We are required to reject requests outside of this timeframe without a valid reason, so if you need to make an early request for any reason, please let us know when you place your repeat request.

The easiest way to order repeat prescriptions is using using online applications as follows:

• Your NHS account
• Our GP online system: SystmOnline

If you cannot get online, write your request, including full name, date of birth, medication and dose, and post it into our dispensary letterbox.

If you need any help or further information, feel free to please call our team – see contact details below.

Please Note: We are unable to take repeat prescription requests over the phone.

Collecting Your Medication

You will need to choose whether to collect from our own in house dispensary or from a pharmacy. This is known as your “nominated pharmacy”.

You can change your nominated pharmacy at any time:

• via your NHS account or website where you order repeat prescriptions
• at any pharmacy that accepts repeat prescriptions
• In person at KAMP, please speak to our dispensary team

For patients eligible to collect their medication direct from the dispensary at Marlborough surgery, please allow 2 working days.

You can receive a text you when your medication is ready to collect if you contact details are up to date.

For non-dispensing patients, please contact your nominated Pharmacy to ask how long they need to process your request

Medication Reviews

We review any regular medication on a repeat prescription annually and wherever possible we will do this without you having to attend the surgery.

For some medication, we will require you to undertake some monitoring tests, such as providing us with up-to-date blood pressure readings, or having some blood tests.

If you have been advised that your medication review is due, please contact the surgery. If you would prefer to have a conversation as part of your medication review, please make the Patient Navigator aware of this when booking your appointment.

Our Clinical Pharmacists

We have clinical pharmacist as part of the team at KAMP with whom you can make a telephone appointment, during surgery opening hours to discuss your medication. Meet the Team

Contact KAMP Dispensary

If you would like to speak to someone at KAMP about your prescription, please phone our dispensary team and they will help direct your query to the most appropriate person.

Dispensary Opening Hours

• Monday – Friday (not Bank Holidays)
• 9:00am – 1:00pm
• 2:00pm – 6:00pm

Telephone Line is open from 9:30am

Direct Dial 01672 514878

Emergency Prescriptions – If our dispensary is closed – an emergency supply of a repeat prescription can be requested from 111 online.

Dispensing and Non-Dispensing Patients

We are able to dispense medication to patients who live more than 1 mile from a pharmacy. If you are eligible for this service, you can collect your medication from Marlborough Surgery. Please allow 2 working days from requesting your medication.

We would be happy to contact you via text when your medication is ready to collect – please ensure we have the most up to date mobile number on your records. If you need to update your details, please complete the online form updating your personal details.

Non-Dispensing Patients

For patients who are not eligible or who have nominated an alternate pharamacy, we are not aware of the waiting time of other pharmacies so please ensure you contact them directly to ask how long they need to process your request.

Other Useful Information

Prescription charges – Find out more about prescription charges (nhs.uk).

What to do with old/out of date medication – Please take it to the pharmacy who issued the medication to you, or bring it in to the dispensary at Marlborough if we issued it. Do not put it in your household bin or flush it down the toilet.