In November, we received 583 FF responses from our patients and 93% described their experience at Okehampton Medical Centre as ‘Good’ or ‘Very Good’.
Thank you again to all our patients who took the time to provide feedback, we have read all of your comments and will continuously try to improve your patient experience.
Although the FF is anonymous and we can’t reply to individual responses, we do review all of the comments we receive and discuss trends with our Patient Group, which enables us to look at any issues that could contribute to our Practice Improvement Action Plan.
We have also acknowledged the experiences that were rated ‘Poor’ or ‘Very Poor’. If you have a bad experience with us, and would like to discuss and resolve an issue, please get in contact directly so we can address your concerns thoroughly and appropriately. You can do this by filling out a Patients Complaints Form that you can either download from our website (there is a pdf form at the top of this page), or pick up from reception.
Please see our November results below:
