The Aims of the Patient Participation Group
This page aims to inform you of the functions of the PPG at Corbett Medical Practice, the work it is undertaking, some of its achievements and to ask you to become involved.
What does the PPG do?
- The PPG is a group of patients whose members work voluntarily with the surgery, acting as ‘critical friends’ to help the practice improve services for the patient population, improve engagement with local services, raise funds for the Practice and represent your patients.
- The practice feels it will be extremely beneficial to have patient involvement and that the group’s constructive and challenging views help the surgery to better understand the patient perspective and be more responsive in their service delivery. We believe it will also help the practice population in raising awareness of local services which will dovetail with the Practice’s existing services.
- What does the Group do?
The group provides a forum to work with the practice on a variety of areas, including such issues as:
- – Considering service suggestions which could benefit groups of patients or individuals, providing a patient perspective
- – Assisting in evaluating and prioritising demands on our resources
- – Determining responses to patient satisfaction questionnaires and forming suitable action plans to address patient concerns
- – Acting as a sounding board for future surgery plans
- – Improving communication between patients and the surgery
- – Considering specific operational issues as raised from time to time
- – Acting as a forum to discuss complaint trends to seek improvements or determine appropriate courses of action
- – Acting as patient support for specific events
- – Raising funds for equipment within the Practice
- – Engaging local support groups, providing information about their services to our practice population
- – One of the main areas of focus for the PPG we feel however, is to help our Patient Population understand how the Practice works and why it works the way it does. By improving the knowledge that our patients have about our Practice, we believe this will be mutually beneficial.
- What can’t the group do?
PPGs are not a forum for individual agendas or personal complaints. Complaints must be made directly to the practice to comply with the standardised NHS Complaints Procedure and be handled under a strict code of confidentiality.
If you have a complaint, please email : corbett.managers@nhs.net
Do you want to be involved with the PPG?
- If you are interested in becoming involved, please email corbett.managers@nhs.net
- Please include contact details and if you have a specific interest in any area/s of the group, for example, finance, administration, minutes, chairperson, fund raising, please add this to your email to us.