⚠️ Important Notice: Scam Phone Calls claiming to be from our GP Practice
We have recently been made aware of scam phone calls where individuals falsely claim to be contacting patients on behalf of our GP practice. 🚫📞
In these calls, scammers may say you must “update your records” over the phone or risk being removed from the practice list. They may also try to gather personal details such as your address, NHS number, or even bank information. 🔐
🔒 Please Be Assured:
📞 How You Can Verify Our Calls
We will only contact you from our official practice phone number.
If you’re ever unsure, it’s completely safe to hang up and call us back using the number shown on our website. ✔️
❌ What We Will Never Do
We will never threaten to remove you from our patient list during a phone call — unless our zero-tolerance policy has been breached, and never due to not sharing information.
We will never ask for bank details or any financial information. 💳🚫
🛡️ What To Do If You’re Unsure
- If you receive a call that feels suspicious:
- Hang up immediately. 🔚
- Call the practice directly using the phone number listed on our website. ☎️
- Report suspected fraud to the NHS Counter Fraud Authority:
- 👉 https://cfa.nhs.uk/report-fraud
Your safety and peace of mind matter to us. 💙
Please stay vigilant, and don’t hesitate to contact us if you’re concerned.
From September 2025, the NHS Cervical Screening Programme will begin sending negative test results digitally through the NHS App.
From September 2025, the NHS Cervical Screening Programme will begin sending negative test results digitally through the NHS App.
✅ If a patient receives a negative result, they will be notified via the NHS App and a notification will appear on their device. If the message is not read within 72 hours, a letter will be sent as a backup.
✅ It will appear as an NHS App notification, and if someone doesn’t have notifications switched on for the NHS App, they may also receive an SMS message to remind them to check the NHS App.
📬 Abnormal results will continue to be sent by post for the time being.
9 out of 10 invitations and reminders are now being sent digitally; this update for your results is the next step! 💻📲
👉 If you haven’t already got the NHS App on your device, please download it now: www.nhs.uk/nhs-app/
Once downloaded turn on notifications so you never miss an update!
Total Triage – LIVE Tuesday 2nd September
From Tuesday 2nd September 2025 we are going to a Total Triage model for all routine doctors’ appointments, and for all routine medical or admin queries. If you have an urgent medical problem, please call the practice, and our receptionist will be able to handle this matte.
Please note our total triage model does not affect any nurse, pharmacist, or other supporting service appointment onsite. They all can be accessed as usual.
Watch the following video to find out how to submit a medical request in Patient Triage
Important Notice for Patients
The practice is using a tool called Heidi AI Scribe to help us to write up our clinical notes. This processes our consultations (either while we are talking or using the recording that our telephone system makes) and quickly generates a detailed and accurate write up which we check and then use to form the basis of our consultation notes. T
To allay concerns about data security, the system is accredited for use in the NHS, is compliant with GDPR and ISO 27001:2022, no recordings are made or stored by Heidi, and there is no link with our clinical notes so there is no risk of data loss of information that is in your medical record. You can find more detail here :https://intercom.help/heidi-health/en/collections/8034858-compliance-data-privacy
If you nevertheless wish us not to make use of this technology in your consultation you just have to let us know and we will, of course, respect your request.
NHS Population Screening: Important Information for Trans and Non-Binary People
We want all our patients to feel informed and supported when it comes to their health. Trans and non-binary people may have specific questions or concerns regarding NHS population screening programmes.
To help address this, we’re sharing important resources that offer clear, inclusive information about screening services, eligibility, and how to access the care you need:
We are committed to providing inclusive healthcare to everyone in our community. If you have any questions or would like support with screening services, please don’t hesitate to contact the practice.
Local and NHS services
The surgery works in partnership with local and NHS service providers and groups.
Latest News
⚠️ Important Notice: Scam Phone Calls Claiming to Be from Our GP Practice
17th November 2025We have recently been made aware of scam phone calls where individuals falsely claim to be contacting patients on behalf […]
Total Triage: A New Era in Patient Care
1st September 2025What is Total Triage? Total triage is a General Practice workflow where every patient contacting a practice first provides some information […]
Online Access to GP Records 2023
5th November 2024Online Access to GP Records has now gone live for Selly Park Surgery. This means all our patients over the […]
Subscribe by email to our latest News!
Online Services
Get StartedYou can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.