The users of the car park do so at their own risk. The management will not accept liability for any accidents damage or loss incurred.

Would you like someone to be with you during your examination? All patients are entitled to have a chaperone present for any consultation, examination or procedure if you would like one. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, such as a nurse or other trained member of staff.

Your healthcare professional may also require a chaperone to be present for certain consultations.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things sometimes can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, our complaints procedure is below.

Our Complaints Leaflet 

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, and GDPR patients may request to see their medical records. No information will be released without the patient consent unless we are legally obliged to do so.

We expect all of our patients to advise us in good time if they cannot attend an appointment so that appointment can be offered to another patient, we fully understand that there may be genuine reasons for not attending an appointment and also that errors can be made by the practice when booking appointments. The Practice will follow the policy below.

• The Practice will run a DNA audit on a weekly basis to check the rate (did not attend)
• The results are discussed at the weekly meeting with GP partners to see if they may be aware of circumstances the patient may not have been able to attend or cancel.
• Following the meeting the patient may receive a letter from their GP to remind them of the importance of attending or cancelling their appointment in order to allow another patient the time.

Please help us to help you and contact us to cancel.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.