NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Online Consultation
What is Rapid Health?
Rapid Health is our new NHS-approved online triage and consultation tool, replacing eConsult. It helps patients request help for medical or administrative issues without needing to call. Based on the information you provide, Rapid Health:
- Prioritises your request based on medical need
- Offers the right appointment quickly (if suitable)
- Sends your request to our clinical team to review
- Provides advice or signposts you to another service
This service is available to patients aged 16 and over for all GP, MSK (Musculoskeletal), Mental health, Evening & Weekend appointments and admin-related requests.
🖥️ How to Access Rapid Health
You can access Rapid Health in three ways:
- Online: Use your phone, tablet, or computer by clicking here
- At the practice: Speak to one of our receptionists if you struggle to use the internet, are trying to book for someone under the age of 16, booking annual reviews (Diabetes, Hypertension, etc.), Medication Reviews or postnatal checks
- By phone: Call us on 01204 848411 if you cannot use the form yourself. A Staff Member will help complete it with you
⏱️ When to Use Rapid Health
Rapid Health will be available from December 8th, 2025. Forms can be submitted:
- Monday to Friday, 8:00am–6:30pm
- Requests are reviewed during our working hours
✅ What Can I Use It For?
Use Rapid Health to:
- Request help with medical symptoms or conditions
- Submit a question to your GP or nurse
- Ask for a sick note or test result
- Request referrals or repeat prescriptions
- Submit a general admin query (e.g. change of details)
If you are caring for someone and have their permission, you may also submit a request on their behalf.
🔒 Is it Safe and Confidential?
Yes. Rapid Health is an NHS approved secure system. Only our authorised staff can access your information, and all responses are added directly to your clinical record.
🧑⚕️ What Happens After I Submit My Request?
Your request will be reviewed by a member of our clinical team. Based on medical need, you may:
- Be offered an appointment immediately
- Be sent a link to book one yourself
- Be contacted by a clinician for further assessment
- Be signposted to another service
🔄 Follow-Up Appointments
If a GP has asked you to book a follow-up, they should arrange it during your consultation. If no appointment has been made, you can:
- Submit a “Question for the GP” via Rapid Health, near the time you were asked to follow up
- Mention this in your admin request so our team can review and arrange care appropriately
🔁 Can I Submit More Than One Issue?
Please focus on your main concern in each request. If you have more than one unrelated issue, you may need to submit another request.
🧾 Temporary Residents and Home Visits
- Temporary patients should not use Rapid Health. Please call the practice instead.
- If you are housebound and need a home visit, please call the surgery.
Other Online Services
You can still use the NHS App to:
- Order repeat prescriptions
- View your medical records
- Update personal details
We recommend the NHS App for repeat prescriptions and checking test results.
❓Still Have Questions?
If you need help completing a request, or you aren’t sure whether to use Rapid Health, give us a call and one of our team Members will guide you