When you call us, our reception team may ask you about your concerns in order to ask additional questions and ensure you get the right care in the right place. If you’d rather keep it personal, just tell us – we won’t hold it against you.

Depending on your concerns, our team will suggest either a face-to-face assessment or a telephone/video call. You may be directed to an alternative service, such as a pharmacy, walk-in centre, out-of-hours service or hospital. Our team may also book you in with one of our extended access GPs based at the surgery.

If you need to be examined, our team will recommend a face-to-face appointment. This allows our clinicians to fully assess you and better understand your current problem. However, many things can now be dealt with over the phone, and many patients like the convenience of this.