Appointments

Booking an appointment

At Hall Green Health, you can request an appointment using one of these methods:

• use our appointment request form
• phone us on 0121 777 3500
• come in to speak to our staff onsite if you need support to book online

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Requesting an appointment online

We would encourage all patients, who can do so, to use our online request system, Blinx. This will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Blinx request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.

Blinx seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition.

Blinx allows our Clinical Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.

Your request will be handled in exactly the same manner, whether you complete the Blinx request online yourself or contact us via telephone – where our receptionists will ask the same questions to ensure equity of access for all patients.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Failure to attend appointments (DNAs)

Failure to attend appointments is often called a Did not attend (DNA).

Not attending appointments is a waste of NHS resources.

Repeat non-attendees will receive a letter of caution and may result in being removed from the practice list.

Cancelling or changing an appointment

To cancel your appointment:

• follow the instructions in your appointment reminder text message
• use your NHS account (through the NHS website or NHS App)
• use Patient Access
• phone us on 0121 777 3500 (we now have an automated service available 24/7)

Our clinical team

Hall Green Health employs a large range of clinicians. These clinicians are all appropriately trained and supported by our duty doctors.

As part of our triage, we may book you with one of our clinicians, other than a GP, where appropriate. These decisions are made based on the information that you provide when requesting an appointment. Please provide as much accurate information as possible to ensure that you are booked with right person.

If you need help when we are closed

Extended Access
Community Care Primary Care Network is running an Extended Access service for its practices. This Extended Access Hub is located at Hall Green Health.
This service is able to offer appointments in the evenings and weekends. This service can only deal with appointments within these hours and cannot book appointments into the practice’s day time appointments.
The public phone number for this purpose is 0121 325 5530.

BADGER
When the practice is closed, requests for emergency treatment will be dealt with by our out-of-hours service, BADGER.
BADGER can be contacted on 0121 766 2100.
When contacting an out-of-hours service, they may ask for you to be seen at a location other than Hall Green Health, including South Birmingham Urgent Treatment Centre.

Walk-in Blood Clinic

This service is available to patients who are registered at Hall Green Health and have been requested to have a blood test by their GP. Chronic disease patients (Diabetes and Cardiovascular) have separately arranged appointments so should not attend the walk-in blood clinic.
Please note that the walk-in clinic may need to close early if all the slots are filled.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Home visits are for people who are truly housebound or whose medical condition means they are too ill to travel.

Patients are requested to telephone before 10.30am if a visit is required that day. Only medically urgent visits will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to prioritise house calls.

We feel that modern health care can best be delivered in a health care setting and therefore we try to discourage home visits. Individual circumstances may make a home visit desirable but please remember that visits by a doctor are not appropriate for common childhood illnesses, headache, earache, tummy bugs, sore throats or flu.

You may not be fit to travel by bus or to walk, but car transport is often available from friends, relatives or taxis. It is not harmful to take a child with a respiratory infection or fever outside.

If you do need a home visit, call our Reception team on 0121 777 3500 and select option 1.

Frequently Asked Questions

Related information

Sick notes

Test results

Health A to Z

Guide to our Phone System