At Hall Green Health, we are trying to make it as easy as possible for you to access information including your health information. We also want to make it simple for you to interact with the practice digitally. To do this you can use the following solutions:
We have a four ways to do this:
The NHS App and Patient Access are two routes that offer very similar access.
Patient Access is owned and provided by our clinical system supplier (EMIS) while the NHS App is owned and maintained by the NHS as a whole.
The NHS App is newer and so a lot of patients that have had access would have Patient Access. You are able to have both, either or none. As part of patient choice, we support both platforms.
NHS App
The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.
What the NHS App does
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
- view your NHS number – find out what your NHS number is
- access NHS 111 Online – answer questions and get instant advice or medical help near you
- search trusted NHS information – find advice on hundreds of conditions and treatments
- find NHS services near you
Non-urgent advice: Having Problems?
Patient Access
Patient Access connects you to local health services when you need them most.
Sign in with ease using your NHS login.
Patient Access allows you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
Get Started with Patient Access
Get the Patient Access App
Non-urgent advice: Having Problems?
Online Consultation – Anima
Hall Green Health use an online system for requesting appointments, called Anima.
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition.
Anima allows our Clinical Triage Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.
Your request will be handled in exactly the same manner, whether you complete the Anima request online yourself or contact us via telephone – where our receptionists will ask the same questions to ensure equity of access for all patients.
We would encourage all patients, who can do so, to use Anima as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.
Notice
We aim to respond to all requests within one working day during our opening hours.
With Anima You Can:
- request an appointment
- ask about test results
- seek advice about your health condition
Our website
Our website is designed to:
- be easily navigated
- answer patient’s queries (e.g. FAQs)
- support patients in getting information to they need to support themselves
- guide patients to safe and trusted information both from Hall Green Health and other providers
- ensure that when patients need to contact the practice it can be done in a structured way
On various pages of our website you will find forms that you can complete. These will allow you to provide information to the practice staff through a secure form.
Our practice teams will pick up these up and action them.
Page last reviewed: 25 January 2024