Making an Appointment
If you are wanting to book an appointment due to a medical problem, please complete an Online Consultation form at https://florey.accurx.com/p/Y01922, if you are unable to access this please call the Stennack Surgery on 01736 793333 to request an appointment.
Our trained Patient Support Co-Ordinators will then triage your concern to ensure your appointment is booked with the most suitable clinician. This may include an appointment with our Nurse Practitioners, First Contact Physiotherapists, Trainee GP’s, GP’s, Clinical Pharmacists.
We offer both face to face and over the phone appointments – most GP appointments are initially booked as a telephone consultation, the GP will invite you to come down and see them if they feel necessary.
Tips for booking an appointment:
- Monday is our busiest day, we are quieter later in the week, please consider this before contacting us if your problem is non urgent.
- To maintain continuity with your doctor, we try to book our patients with their registered GP’s, this may involve offering you an appointment on their next working day rather than the day you contact us.
- If your hearing is not great it is ok for someone else to talk for you on the phone, you will be asked to give permission for someone else to talk on your behalf.
- As with all consultations, think about what you would like from the consultation and be clear about telling us what that is.
- Please tell us if if you need an interpreter or if you have any other access or communication needs
- If you need a home visit; home visits are for patients who are housebound and unable to travel to the Stennack Surgery, if you need a home visit please contact the surgery before 10am requesting a home visit. A GP will call to discuss your symptoms before offering you a suitable visit.
- Patients over the age of 16 need to ring themselves or provide permission for someone to speak on their behalf.
Text messages as part of your consultation
We can send you text messages to your mobile phone. This can range from just information, to inviting you to send us pictures, join a video consultation, or sending you a document such as a fit note.
For sending pictures it is really simple. This has revolutionised how we manages rashes and skin lesions. We have often wished we had a good technological solution for you to send photos, and it took a pandemic for us to get one. You will receive a text message, simply click on the link, attach your picture and send. It arrives direct on our desktop and we can save it simply to your medical record to compare at a later date.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS App (through the NHS website or NHS App)
- phone us on 01736 793333, Monday to Friday from 8am to 5:30pm
- reply CANCEL to your appointment reminder text message when received
It is important that you inform us if you are unable to attend or will not be available for your appointment, this will allow the appointment to be offered to another patient. Last year 2,255 appointments were missed, which results in a loss of over 750 clinical hours. We’re working hard as a surgery to increase our clinical capacity – please help us to help you. If you have specific problems that are preventing you from informing us when you cannot attend for an appointment and you wish to discuss, then please ring us on 01736 793333 and we will try and help where we can. If you fail to notify the Practice that you are unable to attend, you will be sent correspondence informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.