We want to get better at communicating with our patients.

We want to make sure you can read and understand the information we send you.

If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.

We want to know if you need information in braille, large print or easy read.

We want to know if you need a British Sign Language interpreter or advocate.

We want to know if we can support you to lipread or use a hearing aid or communication tool.

Please tell the receptionist when you arrive for your next appointment, or call us on by clicking the button below.

Contact Us

Parking

We have plenty of on-site parking at all our sites, and there is specified parking for disabled access.

‍Disabled Access

All our sites have disabled access and our staff are available to support you if you need any assistance.

If you have any specific needs or require further information, please contact us and we will be happy to accommodate your needs.

This website is owned and updated by the business it represents.

In addition to this the tools to edit it and add content are also maintained by Caritas Group Practice.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF,large print, easy read, audio recording or braille:

‍Call us

Tel: 01422 557711

We’ll consider your request and get back to you in 28 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

‍Woodside Surgery
Woodside Road
Boothtown
Halifax
HX3 6EL

Report all accessibility issues for Caritas Group Practice via telephone: 01422 557711‍

Enforcement procedure

The Equality and Human Rights Commission(EHRC) is responsible for enforcing thePublic Sector Bodies (Websites andMobile Applications) (No. 2) AccessibilityRegulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and SupportService (EASS).

Northern Ireland

The Equalities Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Caritas Group Practice is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the WebContent Accessibility Guidelines version 2.1AA standard, due to the non-compliances listed below.

‍Non accessible content

The content listed below is non-accessible for the following reasons.

Non accessible content

Caritas Group Practice is a content management system provided for users to manage and update their own website content and while we provide tools, guidance and ongoing education for our users to improve accessibility we ultimately have no control over the content the owner of the website can add.

‍Link Description

Some users fail to specify the link destination on some external link descriptions.

WCAG 2.1 criterion 2.4.4 (Link Purpose in Context) – deemed as disproportionate burden.

Inline Styling

Some content contains inline styling.

This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).

Content that’s not within the scope of the accessibility regulations

Caritas Group Practice is a content management system provided for users to manage and update their own website content and while we provide tools, guidance and ongoing education for our users to improve accessibility we ultimately have no control over the content the owner of the website can add.

We know that: some user inserted video streams do not have captions

Audio Captions

YouTube fails to show audio descriptions as default.

This fails WCAG 2.1 success criterion 1.2.5 (Audio Description).

However this can be added by clicking CCon the YouTube tab bar at the bottom.

How we tested this website

This website was last tested on 23rd December 2020.

The test was carried out by Caritas Group Practice.

We tested the site using the Chrome extension. The website also went under manual testing.

We tested:

‍Our main website platform

• all templates
• all default colour combinations available via the platform
• all links

This statement was prepared on 23rd December 2020.

It was last updated on 23rd December 2020.

Healthcare professionals are trained to offer patients the option of having a trained medical chaperone present during any personal or intimate physical examination.

‍As a patient you can ask for one at any time if you would feel more comfortable.

We recognise it is important to ensure a sense of trust, dignity and privacy throughout all consultations.

Consent is also required from a parent or legal guardian prior to the physical examination of any child or young person.

‍A relative or friend accompanying you may remain present during examinations at your own discretion, and with the agreement of your doctor, but the use of suitably trained personnel is more appropriate for the purposes of chaperoning.

If such a member of staff is unavailable we will offer to re-schedule your appointment accordingly, as you prefer.

Complaints

We will acknowledge your complaint within three working days of receipt.

We aim to have investigated the matter and replied to you within 20 working days, although this will be determined by the complexity of the complaint and access to those involved.

If we cannot meet these timescales we will contact you to let you know why.

‍If you are complaining on behalf of someone else, please note that we adhere to strict rules of medical confidentiality and will not be able to act on this complaint without the patient’s permission on a signed and dated consent letter.

We hold your patient records in the strictest confidence, regardless of whether they are electronic or on paper.

We take all reasonable precautions to prevent unauthorised access to your records, however they are stored.

Any information that may identify you is only shared with the practice team, or, if you are referred to hospital, to the clinician who will be treating you.

We will only share information about you with anyone else if you give your permission in writing.

‍All patients can expect that their personal information will not be disclosed without their permission (except in the most exceptional circumstances when disclosure is required when a person is at grave risk of serious harm).

Where disclosure of information is required which is non-routine in nature the patient will, where possible, be fully informed of the nature of the disclosure prior to this being released.

Where the decision is made to disclose information, the decision to do so must be justified and documented.

Person-identifiable information must not be used unless absolutely necessary – anonymised data should be used wherever possible.

Viewour Care Quality Commission report here.

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services.

It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.

It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used.

If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service.

You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment.

You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters

View our Disability Confident Certificate

Caritas Group Practice is committed to fairness and equality, and above all, values diversity. Caritas Group Practice is also committed to providing diversity and equality training to all employees whether full time, part time or temporary.

Caritas Group Practice reviews and updates the Equality & Diversity policy annually.

All staff undergo online Equality & Diversity training annually.

We therefore wholeheartedly accept our legal obligations under the legislation, identified below, which makes it generally unlawful to discriminate directly or indirectly on the ground of:

Age, Disability, Gender Reassignment/Transgender Status, Marriage & Civil Partnership, Pregnancy and Maternity, Race (which includes colour, nationality and ethnic or national origins), Sexual orientation/trans status, Sex/Gender, Religion or belief.

Download Our Privacy Notice

Annual Statement for Infection Prevention and Control (Primary Care)

It is a requirement of The Health and Social Care Act 2008 Code of Practice on the prevention and control of infections and related guidance that the Infection Prevention and Control Lead produces an annual statement with regard to compliance with good practice on infection prevention and control and makes it available for anyone who wishes to see it, including patients and regulatory authorities.

As best practice, the Annual Statement should be published on the Practice website.

Infection Control Annual Statement

Purpose

This annual statement will be generated each year October time in accordance with the requirements of The Health and Social Care Act 2008 Code of Practice on the prevention and control of infections and related guidance.

It summarises:

• Any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event procedure)
• Details of any infection control audits undertaken and actions undertaken
• Details of any risk assessments undertaken for prevention and control of infection
• Details of staff training
• Any review and update of policies, procedures and guidelines

View Our Mindful Employer Certificate

Your rights and responsibilities

• You will be treated as an individual and will be given courtesy and respect at all time
• You have the right to be treated confidentially
• Respect for religious and cultural beliefs will be honoured
• We will do everything we can to answer the phone promptly and courteously
• You have the right to see your medical records subject to the law (there will be a maximum fee of £50 payable)
• We ask you to respect the rights of our staff. Violent, threatening or abusive behaviour will not be tolerated. We may choose to inform the police and make arrangements to remove offenders from our medical list.

Caritas Group Practice – Site Terms and Conditions

Welcome to our website.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Caritas Group Practice’s relationship with you in relation to this website.

Legal Identity

The term ‘Caritas Group Practice’ or ‘us’ or ‘we’ refers to the owner of the website.

The term ‘you’ refers to the user or viewer of our website.

By using the Caritas Group Practice Prescription System, or any other services of CaritasGroup Practice, you are agreeing to be bound by the following terms and conditions.

Asa condition of your use of this website, you warrant to Caritas Group Practice that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• You must provide accurate and complete registration information any time you register to use the prescription ordering service. You are responsible for the security of your passwords and for any use of your account. You must immediately notify Caritas Group Practice of any unauthorised use of your password or account.
• This website contains material which is owned by or licensed to us. This material includes, but is not to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Caritas Group Practice’s prior written consent.
• Technical support is only provided to paying general practices and not to any other parties. You must not upload, post, host, or transmit unsolicited e-mail,SMSs, or ‘spam’ messages.
• You must not transmit any worms or viruses or any code of a destructive nature.
• You must not breach nor attempt to breach the security of this website.
• You understand that Caritas Group Practice uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
• In no event shall Caritas Group Practice and/or its suppliers be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, or for any information, products, and services obtained through this website, or otherwise arising out of the use of this website,whether based on contract, tort, strict liability or otherwise, even if CaritasGroup Practice or any of its suppliers has been advised of the possibility of damages. Except in relation to liability for death or personal injury, for which no limit applies, the liability of Caritas Group Practice and/or its respective suppliers for direct loss arising out of the use of this Website,whether based on contract, tort, strict liability or otherwise, is to the total value of the transaction under which the claim arises for any one event or series of connected events.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

This agreement constitutes the entire agreement between the user and Caritas Group Practice with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between theUser and Caritas Group Practice with respect to this Website.

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Modification of These Terms and Conditions

Caritas Group Practice reserves the right to change the terms, conditions, and notices under which this website and it’s services are offered.

All our patients have a named, accountable GP.

Wherever possible, we try our best to make sure patients speak to the same clinician, particularly if they have multiple, or complex health problems.

We believe this is better for our patients and clinicians and helps provide continuity of care and build a better relationship with your clinician.

If you do not know the name of your GP, please contact us to find out.

We all have bad days, and when we feel ill we may feel ‘down’ and a little more irritable than normal. All our staff are here to help you.

Reception staff are following procedures that help the practice to function efficiently.

Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.

‍The practice will not tolerate:

• Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
• Threats of violence or actual violence to a GP or a member of his or her staff.

The GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner.