At Caritas, we are passionate about listening to our patients, committed to a caring and compassionate manner for every patient and striving to empower our patients to live healthier lives.
Serving You
The clinicians at Caritas Group have a wide range of skills and qualifications to provide high quality care.
We work as a team and assess which clinician has the most appropriate skill for every individual patient’s presenting problem.
By working in this way we are able to ensure that each individual has their needs met by the most suitable clinician.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided.
This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Teaching Practice
We have a range of clinicians who, as well as their clinical work, undertake teaching and assessment of other healthcare practitioners.
These include qualified nurses, doctors and nursing/medical students who are undertaking professional education and training courses.
At all times trainees are supervised by a senior clinician.
We can provide excellent learning experiences in the practice and we hope that patients will be pleased to be part of this.
You will always be asked if you consent to having a student/trainee present during a consultation.
Occasionally a clinician may want to video record his/her consultations for study to help them improve their skills; again you will be asked if you consent to this, and you are free to say no.
We would like to thank all our patients who see those colleagues who are training and gaining experience in the Practice.
It is vital for their development and in building a future workforce for the NHS. Thank you.
Here at the Caritas Group Practice our promise to patients is to “Provide compassionate, caring services to the community we serve.”
Mission Statement
Caritas Group Practice is dedicated to providing compassionate, caring services to the community we serve.
Working in a professional manner with every patient, passionate about providing excellent, accessible and responsive care for all and committed to empowering our community of patients to live healthier lives.
Our Core Values
We are caring
We put our patients at the heart of all that we do and we maintain a compassionate approach in all our care. We respect and value everyone for their contribution, and provide a safe and friendly environment for our staff and patients.
We are accountable
We ensure we take responsibility for our actions and are open and clear to all our patients and staff.
We operate in a financially sustainable and transparent manner.
We are fair
We are consistent in the way we deal with people, both patients and staff.
We are courteous, considerate and understanding in our manner.
We value and treat each patient as an individual.
We treat everyone with dignity and respect, and provide equality of care without any discrimination.
We are professional
We strive to achieve a high level of care for our patients and are responsive to their needs.
We maintain our professional learning and follow the latest guidelines to provide the best care available.
We are innovative
We constantly review the service we provide to our patients and improve it when and where possible.
We maximise the use of all available resources, including technology to provide the best service we can.
We nurture innovation, learning and development and embrace emerging technologies.
We aim to use the latest resources and technology to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.
We are empowering
We strive to educate our patients with the best self-care and health promotion possible to allow them to be empowered in improving their health and well-being.
We are listening
We have a reflective and mindful approach in all that we do as an organisation, and we pride ourselves on promoting and utilising feed back to continually improve and develop our organisation for our patients and staff.
We are community orientated
We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives to enhance the services for our patients.
We strive to be at the heart of our patient community, being present not just to provide care for ill health but proactively encourage good health and well-being for individuals and our community.