Patient Participation Group
The Surgery has established a Patient Participation Group who meet quarterly to share their views of the practice. If you are interested in joining please do get in touch with the practice.
Patient Surveys
Our practice survey results celebrate the improvements made at practice level and how engagement with patients is sustaining increased satisfaction levels. We will continue to hear the voice of our patients and improve where we can.
The 2024 National Patient Survey was undertaken in January 2024 with results published later in the year. Results show that the practice performs better than local and national practices in more than half of the domains. Improvements were in process during publication and the practice will survey the patients to see if these changes have made a positive impact.
Practice Survey April 2024 DOWNLOAD
This survey was a follow up from the practice November 2023 survey. A clear action plan has been produced outlining how the practice will continue to improve.
Friends and Family Test
The NHS Friends and Family Test (FFT) helps us understand whether patients are happy with the service provided or whether improvements are needed. It’s a quick and anonymous way for our patients to give their views after receiving care at the practice.
Feedback
Every patient has the right to feedback about the treatment or care they have received at Crawley Road Medical Centre. We understand that we may not always get everything right and, by telling us about the problem you have encountered, we will be able to improve our services and patient experience. We welcome compliments which we can share with the practice team.
Zero Tolerance
This practice fully supports and subscribes to the NHS Zero Tolerance campaign against unacceptable behaviour. Any patient who verbally abuses or shows aggression to any member of staff will be warned and may be removed from our list.
