Practice Policies & Patient Information
For more information about our Practice, our clinicians and the services we offer, please have a look at our Practice Leaflet which is given out to all new patients in their registration packs.
It is regularly updated, but if there is any information you cannot find either from the leaflet or via our website, please contact reception on 01204 463232 and speak to reception who will be able to help you with any queries you may have.
View our Practice Leaflet
Accessibilty Statement
Accessibility Statement for Bromley Meadows Surgery
We want everyone who visits the website to feel welcome and to find the experience rewarding, going above and beyond the the Public Sector Bodies Accessibility Regulations 2018.
What are we doing?
To help us make the Practice website a positive place for everyone, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
If you need information from the website in a different format, such as large print, please get in touch and let us know on01204 463232. We will do all we can to ensure that all the information on our website is available to everyone, however it is needed.
If you enjoyed using our Practice website, or if you had trouble with any part of it, please get in touch. We’d like to hear feedback from you if you think our accessibility could be improved for everyone in any way.
This accessibility statement was generated on 23rd September 2020
Accessing someone else’s information
Accessing someone else’s information
As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.
To requests proxy access:
- collect a proxy access form from reception from 10am to 6pm
Linked profiles in your NHS account
Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.
The NHS website has information about using linked profiles to access services for someone else.
Call Recording
Calls to and from the Surgery may be recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution services.
The purpose of call recording is to provide an exact record of the call which will:
- Protect the interests of both parties
- Help improve Practice performance and best practice
- Help protect Practice staff from abusive or nuisance calls
- Establish the facts in the event of a complaint either by a patient or member of staff and so assist in resolving it
- Establish the facts and assist in the resolution of any medico-legal claims made against the Practice or it’s clinicians
- A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this is situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy.
For any further information, please contact the Surgery on 463232.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Data Choices
Your Data Matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.
How your data is used
Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
You have a choice
You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.
Will choosing this opt-out affect your care and treatment?
No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.
What do you need to do?
If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.
To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters
Equality and Diversity
This practice believes in fairness and equality, and above all, values diversity. All staff have ongoing equality and diversity training and our policies are reviewed annually.
Privacy Notices and National Data Sharing Arrangements
Please click on the links below to view our latest Privacy Notices
Rights & Responsibilities
Our commitment to you
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- We want the NHS to be a high-quality health service. These are our aims as set out in the NHS Plan.
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- The NHS will provide a universal service for all based on clinical need, not ability to pay.
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- The NHS will provide a comprehensive range of services.
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- The NHS will shape its services around the needs and preferences of individual patients, their families and their carers.
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- The NHS will respond to different needs of different populations.
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- The NHS will work continuously to improve quality services and to minimise errors.
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- The NHS will support and value its staff. Public funds for healthcare will be devoted solely to NHS patients.
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- The NHS will work together with others to ensure a seamless service for patients.
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- The NHS will help keep people healthy and work to reduce health inequalities.
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- The NHS will respect the confidentiality of individual patients and provide open access to information about services, treatment and performance.
Your responsibilities
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- The NHS will work better if you use the service responsibly.
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- Do what you can to look after your own health, and follow advice on a healthy lifestyle.
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- Care for yourself when appropriate. (For example, you can treat yourself at home for common ailments such as coughs, colds and sore throats.)
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- Give blood if you are able, and carry an organ donor card or special needs card or bracelet.
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- Listen carefully to advice on your treatment and medication. Tell the doctor about any treatments you are already taking.
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- Treat NHS staff, fellow patients, carers and visitors politely, and with respect. We will not accept violence, racial, sexual or verbal harassment.
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- Keep your appointment or let the GP, dentist, clinic or hospital know as soon as possible if you cannot make it.
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- Book routine appointments in plenty of time.
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- Return any equipment that is no longer needed.
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- Pay NHS prescription charges and any other charges promptly when they are due and claim financial benefits or exemptions from these charges correctly.
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
More Information
For further information visit the NHS Care records website
Violence Policy
Our Practice operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes (but is not limited to) actual or threatened physical violence or verbal abuse, harrassment, homophobia, biphobia, transphobia, racism, sexism, ageism, disability, marriage or civial partnership, pregnancy or maternity and religion and beliefs, for staff and for our patients. This may result in patients being removed from the Practice and therefore will have to register with a different surgery.
In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.